Refund Policy

PodMarketers provides podcast marketing and website development services. This policy explains how we handle cancellations and refunds. It forms part of our Terms of Service.

1. General policy

Our services involve time, planning and work that is customized for each client. For that reason, payments are generally non-refundable once a campaign or project has started.

If no work has begun and no deliverables have been created, we may offer a partial refund at our discretion.

2. When a refund may be approved

• The project has not started. No strategy, setup or campaign work has been carried out.
• You were charged twice, or charged by mistake.
• PodMarketers is unable to deliver the agreed service for reasons of our own.

3. When a refund is not available

• Work has already started or has been completed.
• A delay or outcome depends on a third-party platform such as Spotify, YouTube or a podcast app.
• You have not provided the information, approvals or access needed to carry out the work.
• The campaign was delivered and the results differ from what you hoped for. Marketing results vary and cannot be guaranteed.

4. Cancelling an order

• Contact us as soon as possible at contact@podmarketers.com, or message us from your order in the client dashboard.
• If you cancel before work starts, you may receive a partial refund.
• Once a campaign is active or design work has begun, no refund will be issued.

5. Subscriptions

A 3-month or 6-month subscription is paid once, upfront, and does not renew automatically. The rules above apply to subscription orders in the same way as to one-time orders.

6. How refunds are processed

• Approved refunds are processed within 7 to 10 business days.
• Refunds are returned to the original payment method.
• We will email you when your refund has been processed.

7. Contact us

If you have a question about this policy, or would like us to review your situation, email contact@podmarketers.com.